Avaamo, and the enterprise conversational artificial intelligence market
Recommended soundtrack: Hey gringo, Kaleo
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Google and IBM Consolidating the Conversational AI Market
As industry leaders, Google and IBM are well-positioned to consolidate their dominance in the conversational AI space through strategic acquisitions and partnerships that fill potential gaps in their product portfolios.
Google, with its strong cloud and AI/ML capabilities, could acquire or partner with companies that provide complementary features like:
Low-code/no-code conversational modeling tools (e.g. Botpress, Amplify.ai) to simplify bot-building
Verticalized domain expertise for industries like healthcare, banking, retail (e.g. Avaamo, Omilia)
Advanced voice AI and speech recognition technologies (e.g. Nuance Communications)
Contact center AI and workforce optimization capabilities (e.g. NICE inContact, Aspect)
IBM could leverage its deep enterprise software and services experience to consolidate capabilities around:
Robotic process automation (RPA) integrated with conversational AI (e.g. Automation Anywhere, UiPath)
Industry-specific AI solutions for regulated sectors like banking, insurance, healthcare (e.g. Clinc, Inbenta)
Conversational AI for IT/employee service management and support (e.g. ServiceNow, Avaamo)
Advanced natural language processing across multiple languages (e.g. Expert.ai, Retresco)
By acquiring innovative startups or forming strategic partnerships, both Google and IBM could rapidly enhance their offerings across key areas like multi-lingual support, industry/domain-specific AI models, low-code development, process automation, and voice interfaces.
Potential acquisition targets could include companies like Avaamo, Omilia, Nuance, UiPath, Automation Anywhere, Expert.ai, and vertical AI startups, among others. Partnership opportunities exist with RPA players, contact center providers, industry consulting firms, and conversational AI companies focused on specific industries, languages or use cases.
Such consolidation moves would allow Google and IBM to provide highly differentiated, end-to-end conversational AI solutions tailored for enterprises across industries while maintaining their leadership positions.
